Tools
Available in
English
Only a few consumers go to court when they have suffered from illegal commercial practice, as they expect the
proceedings to be lengthy and risky. The 2020 EU Representative Actions Directive (RAD) was a breakthrough to
help consumers go to court together. It requires all EU countries to have at least one collective redress mechanism
for consumers.
Despite some Member States being late transposing the Directive (as of October 2025, Bulgaria and Spain were
still to do it), consumer organisations have started using this new tool to seek compensation for groups of
consumers. Several BEUC members can do so as ‘qualified entities’, as well as BEUC itself.
Yet rolling out the Directive at national level is only a first step. This checklist sets out five key areas that EU and
national policymakers need to tackle for collective redress to be effective.
proceedings to be lengthy and risky. The 2020 EU Representative Actions Directive (RAD) was a breakthrough to
help consumers go to court together. It requires all EU countries to have at least one collective redress mechanism
for consumers.
Despite some Member States being late transposing the Directive (as of October 2025, Bulgaria and Spain were
still to do it), consumer organisations have started using this new tool to seek compensation for groups of
consumers. Several BEUC members can do so as ‘qualified entities’, as well as BEUC itself.
Yet rolling out the Directive at national level is only a first step. This checklist sets out five key areas that EU and
national policymakers need to tackle for collective redress to be effective.
Tools
Available in
English
Consumers combining different transport modes do not currently benefit from harmonised rights at EU level, making them completely dependent on operators’ terms and conditions. The European Commission proposed creating a framework in 2023 and both the European Parliament (EP) and the EU Council have reached their positions. It is now essential that the final compromise delivers a high-level of consumer protection.
This two-pager sums up BEUC’s main recommendations for trilogue negotiations. For more information see our position paper.
This two-pager sums up BEUC’s main recommendations for trilogue negotiations. For more information see our position paper.
Tools
Available in
English
Passenger rights are essential consumer protections and are currently under review. In practice, few consumers get to exercise their rights due to overly lengthy, burdensome and ineffective enforcement procedures. This calls for change and trilogues need to clarify and strengthen passenger rights and their enforcement rather than diminish them. For more information, see our position paper, the Council and Parliament’s positions.
Tools
Available in
English
Europe faces serious challenges: growing shortages, high prices, and innovation that does not fully match patients’ real needs. The EU pharmaceutical legislation's revision comes at a decisive moment, alongside negotiations on the Critical Medicines Act. Both will shape future access to safe, available, and affordable medicines. This reform is a unique chance to improve access, strengthen trust in the regulatory system and healthcare systems’ resilience across Member States.
This two-pager sets out BEUC’s 6 key recommendations for trilogue negotiations to secure real benefits for consumers and patients.
This two-pager sets out BEUC’s 6 key recommendations for trilogue negotiations to secure real benefits for consumers and patients.